We had explained to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate. We had also provided him with an article to read about Payout ratio (RTP). The player decided to stop playing at the casino and we, therefore, rejected the complaint as per his request. We had also offered him the option jest to share his experience with other users pan our website. The player from Germany had been waiting for a withdrawal for less than two weeks. The issue arose due to the casino’s claim that she had violated the maximum bet rule while having an active bonus, which resulted in the confiscation of her winnings.

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